Shipping
Orders are normally dispatched within 24 hours and usually take 1-3 working days to be delivered based on your location.
Orders placed for NCR location are delivered in 1-2 Business Day (subject to availability of products in our warehouse) Custom-made products will take longer to ship than others. You will receive an approximate timeline when you place your order.
Generally, custom-made products could take between 7-10 days to reach you.
Tracking codes will be shared with you as soon as they are dispatched through message or email.
Call at +91-9354063507 or email at mytinytails@gmail.com if you don’t receive shipment within defined timeline.
Orders can be tracked through our whatsapp chatbot as well.
Refund and Returns
Our refund and returns policy lasts 48 hours. If 48 hours have passed since the delivery, we can’t offer you a full refund or exchange.
To be eligible for a return, you will need to return the product within 48 hours of receiving it. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Non-returnable items:
- Edible and perishable items like food, treats etc
- Personalised products that are made to order
- Beds, play pens, crates & carriers
- Dog Toys & Cat Toys
- Items purchased during sales
- Face Masks
- Dog Pads/Diapers
- Medicines & Supplements
Returns and exchanges will also not be accepted in the following circumstances:
- If request is initiated after 7 business days of order delivery
- Product is used or altered
- Product is damaged due to misuse/overuse by the customer
- Returned attempted without original packaging including, price tags, labels, original packing, and other accessories or if original packaging is damaged
- Items purchased on discounted price are also not eligible for return/exchange
To complete your return/exchange, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item with signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 48 hours after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your Tiny Tails store credits.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {mytinytails@gmail.com} OR {+91-9354063507}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are brought to our attention within 48 hours of delivery. If you need to exchange it for the same item, send us an email at {mytinytails@gmail.com} or call {+91-9354063507} and send your item to: {Tiny Tails, Shop #144B & C, Cleo Street, Cleo County, Sector 121, Noida, UP. 201301}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {Tiny Tails, Shop #144B & C, Cleo Street, Cleo County, Sector 121, Noida, UP. 201301}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {mytinytails@gmail.com} or call {+91-9354063507} for questions related to refunds and returns.